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The account shows the wrong learner

Almost always two learners sharing one email address. Tell your adviser — the address on the class list decides.

One answer, with what teachers ask next on the same screen underneath it.

  • Say whether it helped at the bottom of the article. That is the only way we learn it is wrong.
  • Anything in a green box is what the DepEd order says; anything in amber is where teachers get caught.

How an account gets linked

Two ways, and only two:

  • Automatically, when a learner confirms their email address and the same address sits on a class list. The match is on the address alone, and it runs across every class that carries it.
  • By hand, when an adviser approves a class-code request on their Learners page and picks which learner it belongs to.

So the usual cause

One email address used by two learners — siblings, most often — or an address typed onto the wrong name on the class list. Either way, one account ends up showing another learner's released grades.

What to do

  1. Stop opening the card. It is another learner's data.
  2. Tell the class adviser, naming the email address and the learner the account is showing.
  3. The adviser corrects the address on their Learners page so each learner carries their own, or none. An address is never required; a learner without one gets a printed card.
  4. Ask the adviser to message SchoolAide Lite on Facebook with their support reference and the class code so the wrong link is undone. Neither side has a button for that, and the page is answered during business hours with no promised turnaround.

What if

  • Two learners share the family's only address. Leave accounts out of it. Ask the adviser to put that address as the guardian's email on both learners; each learner then gets their own card link, to the same inbox.
  • Each learner wants their own account. Each account needs its own email address. One address links one account.
  • The adviser sees "already linked to a different portal account". That is this same situation seen from their side, and the fix is the same: message support with the support reference and the class code.
  • You opened a card that was not yours. Say so when you report it. Every opening is recorded against the account that made it, so it is better told than found.
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